Frequently Asked Questions
Everything you need to know about shopping with Felina.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging, unused, and with all tags attached to qualify for a full refund.
Which payment methods do you accept?
Felina accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature on the website from 9:00 AM to 6:00 PM EST, Monday through Friday.